Bosnia and Herzegovina
About VIRTUAL PLANET
VIRTUAL PLANET d.o.o. is a Bosnia and Herzegovina-based cryptocurrency company that operates a network of crypto ATMs enabling simple, secure, and accessible cash-to-crypto exchanges across the region. Our mission is to connect digital assets with the real economy by providing reliable and fully compliant cryptocurrency infrastructure throughout Bosnia and Herzegovina, effectively bridging the gap between traditional cash transactions and the digital currency ecosystem.
We place strong emphasis on transparency, regulatory compliance, and ease of use, ensuring that cryptocurrency transactions are available to everyone who meets the applicable legal requirements. Every aspect of our service is designed with security, clarity, and user trust at its core. This commitment is reflected in our adherence to local and EU regulations, transparent pricing and clearly communicated transaction processes, professional customer support, modern and secure technological infrastructure, and strict standards for privacy protection and data security.
Our Business Profile
VIRTUAL PLANET d.o.o. operates a network of cryptocurrency ATMs (crypto ATMs) throughout Bosnia and Herzegovina, providing essential infrastructure for the digital economy.
Core Service
Buy and sell cryptocurrencies for physical cash through self-service ATM terminals
Availability
24/7 access at all locations throughout the year, including holidays and weekends
Technology
Modern, secure ATM devices with real-time connectivity and instant transaction processing
The company provides services designed to make cryptocurrency accessible to the general public whilst maintaining strict compliance with regulatory requirements. Our ATMs serve as physical touchpoints where digital and traditional economies meet, enabling users to seamlessly convert between cash and cryptocurrency. We focus on reliability, security, and user experience, ensuring that every transaction is processed safely and efficiently. Our business model prioritises long-term sustainability and regulatory alignment over rapid expansion.
ATM Locations
All VIRTUAL PLANET d.o.o. crypto ATMs operate continuously, 24 hours a day, 7 days a week, providing round-the-clock access to cryptocurrency services. Our strategically located terminals ensure convenient access across major cities in Bosnia and Herzegovina.
Mostar
Address: Kardinala Stepinca
88000 Mostar
Bosnia and Herzegovina
Centrally located for easy access in Mostar, one of Bosnia's most prominent cities.
Brčko
Address: Bulevar mira bb
76100 Brčko
Bosnia and Herzegovina
Conveniently positioned in the Brčko District for regional accessibility.
Tuzla
Address: Prekinute Mladosti BR 04/1
75000 Tuzla
Bosnia and Herzegovina
Located in Tuzla, providing crypto access to northeastern Bosnia and Herzegovina.
What is a Crypto ATM?
A crypto ATM (cryptocurrency automated teller machine) is a physical kiosk that allows users to buy and sell cryptocurrencies using physical cash through a self-service machine interface.
Unlike traditional online cryptocurrency exchanges or trading platforms, crypto ATMs provide an immediate, physical way to access digital currencies without needing a bank account, online payment method, or complex registration process on trading platforms.
These machines bridge the gap between the physical and digital financial worlds, offering a familiar ATM-style interface for cryptocurrency transactions. They're ideal for users who prefer cash transactions or those who want immediate access to crypto without waiting for bank transfers or online verification processes.
Physical Cash Transactions
Insert banknotes directly into the machine to purchase cryptocurrency, or receive cash when selling your digital assets.
Direct to Your Wallet
Purchased cryptocurrency is sent directly to your personal digital wallet address, giving you full control.
Instant Processing
Transactions are processed in real-time, with most purchases completed within minutes of verification.
How It Works
Using a VIRTUAL PLANET d.o.o. crypto ATM is straightforward and intuitive. Our machines guide you through each step of the process, whether you're buying cryptocurrency with cash or selling crypto to receive physical currency. The entire transaction typically takes just a few minutes.
The process is designed to be fast, secure, and user-friendly. Our ATMs feature clear on-screen instructions in multiple languages, and the interface is intuitive even for first-time users. Every step is clearly explained, and you can cancel the transaction at any point before final confirmation.
Buying Cryptocurrency
- Select 'Buy' on the ATM screen 1.
- Choose your desired cryptocurrency 2.
- Scan your ID document for verification 3.
- Provide your wallet address (via QR code or manual entry) 4.
- Insert cash notes into the machine 5.
- Review and confirm transaction details 6.
- Receive cryptocurrency in your wallet 7.
Selling Cryptocurrency
- Select 'Sell' on the ATM screen 1.
- Choose which cryptocurrency to sell 2.
- Scan your ID document for verification 3.
- Enter the amount you wish to sell 4.
- Scan the ATM's QR code to send crypto 5.
- Wait for blockchain confirmation 6.
- Collect your cash from the dispenser 7.
Compliance & Regulatory Framework
VIRTUAL PLANET d.o.o. operates within a strict regulatory framework designed to prevent financial crime and ensure user safety. All our services comply with applicable local legislation in Bosnia and Herzegovina, as well as relevant European Union standards for anti-money laundering (AML) and know-your-customer (KYC) procedures.
Legal Compliance
Services provided in accordance with all applicable Bosnian regulations and relevant EU AML/KYC standards
Age Requirement
Transactions are available only to adults aged 18 years and above, with valid proof of age required
Identity Verification
A valid identity document (passport or national ID card) is mandatory to perform any transaction
AML & KYC Procedures
Strict anti-money laundering and customer verification procedures applied to every transaction
Supported Cryptocurrencies
VIRTUAL PLANET d.o.o. ATMs support a carefully selected range of major cryptocurrencies, chosen for their market stability, liquidity, and widespread adoption. The availability of specific cryptocurrencies may vary depending on the ATM location and current market conditions.
Bitcoin (BTC)
The original and most widely recognised cryptocurrency, offering maximum liquidity and acceptance worldwide.
Ethereum (ETH)
The leading smart contract platform and second-largest cryptocurrency by market capitalisation.
USDC
A fully-backed US dollar stablecoin providing price stability for those seeking minimal volatility.
Litecoin (LTC)
A well-established cryptocurrency known for fast transaction times and lower fees.
Binance Coin (BNB)
The native token of the Binance ecosystem, widely used across multiple blockchain applications.
Solana (SOL)
A high-performance blockchain platform known for fast transactions and growing ecosystem adoption.
Coming Soon
Polkadot (DOT) will be added to our supported cryptocurrency list in the near future, expanding our offerings to include this prominent multi-chain protocol.
Technology & Infrastructure
VIRTUAL PLANET d.o.o. operates modern crypto ATM devices supported by secure backend systems, real-time transaction monitoring, and reliable infrastructure designed to ensure operational continuity and transaction integrity across our entire network.
Encrypted Communications
All data transmitted between ATMs and servers uses military-grade encryption protocols
Real-Time Monitoring
24/7 system monitoring ensures immediate detection and response to any technical issues
Secure Data Storage
Customer data and transaction records stored with enterprise-grade security measures
Regular Updates
Software and security patches deployed regularly to maintain optimal protection levels
Compliance & Legal Requirements
Operating within the regulatory framework of Bosnia and Herzegovina whilst adhering to relevant European Union standards, VIRTUAL PLANET d.o.o. maintains strict compliance protocols across all aspects of our cryptocurrency ATM operations.
Regulatory Alignment
Services are provided in accordance with applicable laws in Bosnia and Herzegovina and relevant EU AML/KYC standards. We maintain ongoing dialogue with regulatory authorities and adapt our procedures to meet evolving legal requirements.
Our compliance programme includes regular internal audits, staff training, and external regulatory reviews to ensure we consistently meet or exceed required standards.
Age Verification
Transactions are available exclusively to adults aged 18 years and above. Every user must provide a valid government-issued identity document that confirms their age. The system automatically verifies age requirements during the identification process.
Transactions attempted by underage individuals will be automatically rejected by the system, and no cryptocurrency or cash will be exchanged.
Identity Documentation
A valid identity document is mandatory for all transactions. Accepted documents include national identity cards and passports issued by recognised governments. The document must be current, not expired, and must clearly display the holder's photograph and date of birth.
The ATM's document scanner captures and verifies the authenticity of your ID during each transaction to prevent fraud and ensure compliance.
AML & KYC Procedures
Strict anti-money laundering and know-your-customer procedures are applied to every transaction. This includes identity verification, transaction monitoring, suspicious activity detection, and record-keeping in accordance with legal requirements.
These procedures protect both our customers and the broader financial system from criminal activity whilst ensuring VIRTUAL PLANET d.o.o. operates as a responsible financial services provider.
Security & Compliance Framework
VIRTUAL PLANET d.o.o. applies comprehensive anti-money laundering and know-your-customer procedures in accordance with applicable laws and regulations in Bosnia and Herzegovina, as well as relevant European Union standards where applicable.
The company places strong emphasis on transaction monitoring, customer verification, and regulatory alignment to ensure lawful and responsible operations. Our compliance framework is continuously updated to reflect evolving regulatory requirements and industry best practices.
Customer Identification
Every transaction begins with identity verification using government-issued documents, ensuring we know who is using our services.
Transaction Monitoring
All transactions are monitored in real-time for unusual patterns or suspicious activity using advanced detection systems.
Record Keeping
Complete transaction records are maintained in secure databases in accordance with legal retention requirements.
Regulatory Reporting
Suspicious transactions are reported to relevant authorities as required by law, maintaining financial system integrity.
VIRTUAL PLANET – Connecting Crypto with the Real Economy
Our commitment to security and compliance ensures that cryptocurrency remains accessible whilst operating within proper legal frameworks that protect users and the broader financial system.
We believe that responsible cryptocurrency adoption requires robust compliance measures. By implementing thorough AML and KYC procedures, we contribute to the legitimacy and long-term sustainability of the cryptocurrency ecosystem whilst protecting our customers and the communities we serve.
Why Choose VIRTUAL PLANET
Selecting the right cryptocurrency service provider is crucial for security, reliability, and peace of mind. VIRTUAL PLANET d.o.o. distinguishes itself through a commitment to compliance, transparency, and user-focused service delivery.
Physical Accessibility
Unlike online-only exchanges, our ATMs provide tangible access points where you can conduct cryptocurrency transactions in person, using physical cash. This eliminates the need for bank accounts or online payment methods.
Our locations are carefully chosen for convenience and accessibility in major cities across Bosnia and Herzegovina.
Clear & Transparent Process
We believe in complete transparency regarding fees, procedures, and requirements. The ATM screen displays all relevant information before you commit to a transaction, including exchange rates, fees, and the exact amount you'll receive.
No hidden charges, no surprise deductions – what you see is what you get.
Professional Operations
As a properly registered and compliant business entity, VIRTUAL PLANET d.o.o. operates with professional standards across all aspects of our service. This includes regular maintenance, security updates, customer support, and adherence to best practices.
We're not just ATM operators – we're committed infrastructure providers for the digital economy.
Continuous Availability
Round-the-clock access at all locations throughout the year
Compliance Focused
Full regulatory alignment with local and EU standards
Strategic Locations
Convenient access points across Bosnia and Herzegovina
Our Vision for the Future
VIRTUAL PLANET d.o.o. aims to further develop its crypto ATM network within Bosnia and Herzegovina, focusing on sustainable growth, regulatory compliance, and long-term operational stability. Our expansion strategy prioritises quality over quantity, ensuring each new location meets our high standards for accessibility, security, and service reliability.
Our goal is to provide secure and reliable access to cryptocurrencies whilst supporting the evolving digital economy. As cryptocurrency adoption continues to grow globally and throughout the region, we recognise the importance of providing trustworthy infrastructure that bridges traditional and digital finance.
We envision a future where cryptocurrency transactions are as normal and accessible as traditional banking services, where regulatory frameworks provide clear guidance, and where users can confidently engage with digital assets knowing they're using compliant, secure infrastructure.
Future Development Areas
- Expansion to additional strategic locations across Bosnia and Herzegovina
- Introduction of additional cryptocurrency options based on market demand
- Enhanced user interface and multilingual support
- Integration with emerging payment technologies and digital wallets
- Educational initiatives to promote responsible cryptocurrency usage
We remain committed to working within established legal frameworks, engaging constructively with regulatory authorities, and operating as a responsible corporate citizen. Our long-term success depends on building trust – with customers, regulators, and the broader community.
VIRTUAL PLANET d.o.o. | Sime Šolaje 1a78000 Banja LukaBosnia and Herzegovina JIB: 4404731140004MBS: 57-01-0169-21 office@virtual-planet.club
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